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Support for pc/MRP can be obtained by contacting
Software Arts,Inc.
| pc/MRP Trial/Demo |
Each product trial starts off with
60 minutes of support time to help the customer get started with
the workings and implementation of pc/MRP. This supplements the
on-line manual for support questions. Any unused minutes are carried
over into the purchase of the pc/MRP product. Free support expires
after 1 year or when the 60 minutes are used up. |
| pc/MRP Support Policy |
Document |
| pc/MRP Support Package Overview |
Support contract - $695.00 USD
A 1-year Software Arts. Inc. support contract contains:
6-hours cap of support time
Immediate upgrade to current version
All major updates to pc/MRP
All revisions to your currently supported version are always free.
In addition to providing phone and email support, we are now able,
with your permission, to remotely access your computer to help solve
any problems you may be having with your copy of pc/MRP (see PC-PC
Support below).
We can also ship CD for the shipping charge when you purchase the
support contract. The USPO charge is $8.00 USD. You can use your
own UPS account number as an alternative. |
We also have the following support areas available
on-line:
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pc/MRP 101 - provides
a brief overview of each module through slideshows.
- Support Files - downloadable reports and
utilities.
pc/MRP offers two ways for PC-PC
on-line support (call Software Arts first):
- pc/MRP WebEx interface for support.
- offers installation and support instructions to interface with
pc/MRP's WebEx support. This support option allows pc/MRP's support
representative to, with your permission, access your computer and help
with your problem using your data. We can also train the customer using
their data on their computer or our data on pc/MRP's computer. To link
directly to pc/MRP's WebEx support page, go to http://pcmrp.webex.com
- For pc/MRP VNC support and training, your technical support person
will ask you to link to pc/MRP's
helpdesk and then select 'RUN' when a messagebox appears. (You can
also select 'SAVE' the small program to you desktop for future use.)
Accept the defaults and double-click on the support person's name to
complete the connection. You can regain mouse control or break the connection
at any time.
pc/MRP offers an option to view
a demo on our computer (call Software Arts first):
- Software Arts, Inc. can provide a pc/MRP VNC demo allowing you to
view our computer's demo system as we demonstrate the products. Your
technical support person will ask you to link to pc/MRP's
demo viewer and then select 'Run' when a messagebox appears.
To earn free technical support through our customer
referral program click here
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