by Software Arts, Inc.

Phone Support

  • Software Arts, Inc. Technical support line: 1-408-226-7321

  • For our customers outside the United States, we offer a Skype connection: My status

pc/MRP offers two ways for PC-PC remote-in support (call Software Arts first):
  • For GoToAssist support, please click here: GoToAssist Help , enter your name, the code that you get from your support person, and then press "Click Here!" button. The program will download to your computer; please answer the prompts to run the program. You can regain mouse control or break the connection at any time.
  • For pc/MRP VNC support and training, your technical support person will ask you to link to pc/MRP's helpdesk and then select 'RUN' when a messagebox appears. (You can also select 'SAVE' the small program to you desktop for future use.) Accept the defaults and double-click on the support person's name to complete the connection. You can regain mouse control or break the connection at any time.

Contact Software Arts, Inc. via:

We also have the following support areas available on-line:

  • pc/MRP 101 - provides a brief overview of each module through slideshows and some movies.
  • Support Files - downloadable reports and utilities.
  • pc/MRP Manual - current downloadable manual in PDF format.
  • You will find the company BLOG here!

pc/MRP Support Policy

pc/MRP Support Package Overview

  • A 1-year Software Arts. Inc. support contract ($695.00 USD) contains:
    • 6-hours cap of support time
    • Immediate upgrade to current version
    • All major updates to pc/MRP
  • All revisions to your currently supported version are always free.
  • In addition to providing phone and email support, we are now able, with your permission, to remotely access your computer to help solve any problems you may be having with your copy of pc/MRP (see PC-PC Support above).

  • We can also ship CD for the shipping charge when you purchase the support contract. The USPO charge is $8.00 USD. You can use your own UPS account number as an alternative.

pc/MRP Trial/Demo

  • Each product trial starts off with 60 minutes of support time to help the customer get started with the workings and implementation of pc/MRP.
  • Free support expires after 1 year or when the 60 minutes are used up.
pc/MRP offers an option to view a demo on our computer (call Software Arts first):
  • Software Arts, Inc. can provide a pc/MRP VNC demo allowing you to view our computer's demo system as we demonstrate the products. Your technical support person will ask you to link to pc/MRP's demo viewer and then select 'Run' when a messagebox appears.

pc/MRP support files

Earn free pc/MRP technical support

  • To earn free technical support through our customer referral program click here.


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