17.6.1 Windows version of pc/MRP appears in a small window in upper left portion of screen
pc/MRP is designed to completely fill a VGA screen (640x480). Running pc/MRP in SVGA (800x600) or higher mode, will allow pc/MRP to appear in a smaller screen in the upper left portion of the screen If you do not have a high resolution screen that is 14" or larger, the characters may appear to small. To change your display setting, enter the Windows setup program from the DOS prompt by typing setup in the Windows directory, select display, select VGA or 800x600x16. In other cases, you may have a special screen driver with its own icon found in the main group icon. Click on the icon and select VGA or 640X480. Some of the more expensive video cards allow you to increase the font size without changing the resolution. In this case, you would simply increase the font size. One advantage of running pc/MRP in a higher resolution mode is that you can keep several active programs on your screen at the same time including multiple copies of pc/MRP. You can then move and resize any of the active programs on your screen including pc/MRP.
17.6.2 Windows version of pc/MRP appears to large for your screen
pc/MRP is designed to completely fill a VGA screen (640x480). If you are running an older EGA or Hercules Monochrome Monitor, try to your screen to VGA mode. Enter the Windows setup program from the DOS prompt by typing setup in the Windows directory, select display, select VGA or VGA with Monochrome display provided your monitor can support VGA resolution.
17.6.3 Windows version of pc/MRP breaks up when you are entering data
If you are running in 800x600x256 colors mode, switch to 800x600x16 colors or VGA. To change your display, enter the Windows setup program from the DOS prompt (by typing setup in the Windows directory, select display, select VGA or 800x600x16.
17.6.4 Cursor jumps around when scrolling a data base file
Re-index the data base file that is being scrolled.
17.6.5 Reports do not print out or display correctly with Windows version of pc/MRP
·
You do not have a default printer driver installed
Go to Control Panel, select Printers, select Add Printer or make one of the
existing printers your default printer.
·
You do not have a compliment VGA or SVGA driver installed in
Windows Setup
Use Windows setup program to install a standard VGA or SVGA screen driver.
·
You do not have the correct printer driver installed as your
default printer
Install the most recent printer driver from Microsoft and or the printer mfg
for your printer using Control Panel, Printer Screen.
·
You have an Apple Post Script laser writer installed as your
default printer
Select a printer that can handle Windows True Type Fonts or modify the setup on
your printer to handle True Type instead of Post Script.
· You are using the printer setup routine to change the printer orientation format in a manner that the report was not designed to print out in. Wide carriage reports , "W", were designed to print out on a wide carriage dot matrix printer in portrait orientation using fan fold 14x11 paper. Narrow carriage reports "P" were designed to print out in on a laser, dot matrix, or inkjet printer using 8-1/2x11 paper in landscape orientation. pc/MRP's reports will default to portrait if you select "W" and landscape if you select "P". If you change the orientation with the printer setup screen when running the report the printout may be cut off. If you want to get a wide carriage printout with a laser printer, read the instructions below.
· Your printer cannot print Courier New True Type Fonts (make sure you have Courier New True Type Fonts installed). Set the printer settings to True Type as Graphics. Try printing a Write file with Courier New True-Type Fonts. If it cannot, call PC manufacturer. With certain versions of Windows, you must select the Apply instead of the OK button when changing True Types to graphics.
· pc/MRP prints and displays little square boxes in place of normal characters because of conflicting fonts such as those used by Corel Draw. Make sure the PC has courier new font installed. If that does not correct the problem delete the conflicting fonts (Corel Draw).
· pc/MRP does not print out one or more fields on reports or forms on network printers that it does print out on local printers. If you have an NT server set it to spool raw print jobs.
· In some cases with certain HP printers you can install smart fonts with the HP printer driver. Select Printers, select the HP printer driver, and click on the "Install Smart Fonts" button.
· The hard disk is full not allowing print manager to place the file on the hard disk. Go to program manager, select main, select print, uncheck print manager if it is checked and try to print out again. If you are able to print out without print manager on you should clean out some of the files on your hard disk to allow print manager to work.
· The network print buffer timeout time is not set correctly. Set the print buffer time out time to 10 to 30 seconds. On some networks setting this value to zero will actually set the time out time to infinite time out. If you have an NT or 98 server you can increase the printer time out settings by selecting settings, printers, right click on the printer, select properties, select ports, select configure port, set time out transmission retry to 60 to 90 seconds.
· Some HP printers include printer monitoring software that remains active at all times, informing you of low paper, no toner, etc. In some cases this software must set such that is does not display (icon is visible) at all times as it will not allow a time out page eject signal.
· If the form totals print out with *** instead of totals you probably are using a generic print driver. Change to a valid print driver for that printer.
· If the left portion of the printout is missing and you have a postscript printer, change the margin to none.
· Make sure your print spooler is turned on. (see 17.4.1915)
· Turn off the printer, wait 60 seconds, turn the printer back on and reprint the form or report
· Call Software Arts and have them send you a fresh copy of the report or form .frx,.frt files.
17.6.6 Forms such as invoices, POs, etc. take a long time to begin printing or displaying
Forms such as invoices, receivers, POs, and sales orders should display or begin printing out within 29 seconds unless the data base file contains corrupt records. You can order an update, the form printing code was changed to minimize the effect of corruption with version w6.36y and 6.49i or higher. The revised versions will begin displaying/printing out forms within 11 seconds regardless of corruption.
17.6.7 HP DeskJet printer does not print out multiple copies
You are not using an up to date HP DeskJet print driver. Call HP (not Microsoft) and order the latest HP DeskJet print driver version 6.1 or higher.
17.6.8 Print outs are too slow on a dot matrix printers with pc/MRP for Windows
When you get to the print window, select a lower resolution or draft printout.
If you own a laser printer you can print out the wide carriage reports by pre loading the laser printer with legal size paper. When you get to the print window, select landscape and legal size paper. If laser printer does not have a legal size tray but can accept legal size paper you must configure it to accept legal size paper by following the directions listed below(for IIP, IIIP):
Click the On Line Key to take the printer off line
Click the Menu Key (should display MP SIZE LETTER)
Click the + Key to get LEGAL
Click the Enter Key
Click the Menu Key until you come to JOB SIZE
Click the + Key until you get to LEGAL
Click the Enter Key
Click the Menu Key until the display reads READY LEGAL
To reset the printer back to letter size as follows:
Click the On Line Key to take the printer off line
Click the Menu Key (should display MP SIZE LEGAL)
Click the + Key to get LETTER
Click the Enter Key
Click the Menu Key until you come to JOB SIZE
Click the + Key until you get to LETTER
Click the Enter Key
Click the Menu Key until the display reads READY LETTER
17.6.9 pc/MRP locks up when trying to print/display a form.
· Check the related database file for blank records. Mark the blank records for deletion and remove them from disk.
· Enter another record, print it out, then print out the previous record that would not print out.
· Purge the documents you are trying to print and try printing the document again.
· If users have a 16-bit version of pc/MRP (7.06 and lower) the temp directory may be located in folders with names over 8 characters or the name may have spaces. Either update to the 32-bit version or change the temp folder name to a compatible name.
17.6.10 Barcode printout cannot be read by a bar code wand
The bar code font should be 26 points or higher and should not be printed out in bold. The 3 of 9 font requires that the variable be entered as (example is for the variable PARTNO):
"*" + UPPER(ALLTRIM(PARTNO)) + "*"
or
BAR39STR(PARTNO)
17.6.11 Totals do not print out on the bottom of forms (POs, Invoices, etc.)
Recreate the boilerplate for those forms using option 22 in the configuration menu.
17.6.12 Numeric values do not print out on form
If you have leading blank spaces in the invoice number, edit and fill the blank spaces with leading 0s.
17.6.13 Form contains fields from another record
Delete the database reference for the field. For example purchase.modelno should be just modelno.
17.6.14 Line items no longer are in order or exist after entering a PO or Sales Order
Create a pcmrpw directory in a workstation, copy all of the files from the server's pcmrpw directory into the workstation’s pcmrpw directory. If the workstation can create multiple line item POs and Sales Orders, the network must be carefully examined.
17.6.15 Right side of forms and or reports are cut off on the Okidata printers.
If the user has version 6.73 they can download a file named form673.exe from the Technical Support section of the pc/MRP web page.
17.6.16 Printing out a line item form goes into an endless loop.
If you have pc/MRP version 6.73av or lower update to the latest version.
17.6.17 Printouts and editing BOMs takes a long time.
· If you have a Novel or Windows 98 network make sure all 6 required read only files are marked read only.
· Eliminate other programs running in the background such as, screen savers, anti-virus programs, etc.
17.6.18 Buttons are missing from screen.
Foxfont.fon is missing, corrupt, or not marked read only. Locate the foxfont.fon make sure it is attributed read only. If it is missing restore this file from a backup. If after locating and attributing the file read only, pc/MRP still does not work, restore foxfont.fon from a backup.
17.6.19 BOM report displays more parts than are in the BOM.
Some BOM and partnumbers are longer than the partnumber length set in the Settings and Utilities. Change the partnumber length in the Settings and Utilities to be large enough to include the longest partnumber.
17.6.20 Displaying or printing a report, form, or, label gives you an "Alias not found" error message.
The report or form contains a reference to a file (.bmp or .dbf) that does not exist. This error can occur when pc/MRP interprets file names because the 16-bit version only accepted 8 character names while the 32-bit version accepts larger names. To fix this, open the report form that has this error using option 24 in the settings and utilities. Then, remap the image or table to the form. This will save the full true mapping.
17.6.21 Reports and forms require the printer's print button to be pressed to print.
This can occur in versions 7.41A-7.50M. To correct this update to 7.50P or higher and enter the following command in the command line: FRXHPFIXALL()[Enter]. This function will clear everything from the Tag1, Tag2 fields, and Expr fields with the exception of leaving the orientation in the Expr field.
17.6.22 Reports print with large fonts.
Do not print from the display window tool bar icon. Instead, select print from the menu bar. You may need to close the display window to see the print dialog window.
17.6.23 Running 16-bit report with 32-bit version of pc/MRP.
This will cause an error when running the report as well as an error 50 when opening the report using option 24. See error 50 for the fix.
17.6.24 Sales Order will not display or print.
The Sales Order line item number is not numeric.
17.6.25 Print to Excel loses report columns.
Other than the primary DB table, linked DB tables used in reports are not exported to Excel, DBF, or TXT files.
17.6.26 BarCode fonts do not print out.
Use Option 24 to modify a label or form (report). Click on the barcode field, select format, font, BC39 2/1 Medium. Different operating systems may display the font names slightly different.
17.6.27 Printer icon in Print Display toolbar does not print to or sends the report to the wrong printer.
Click on “Printer” in the menu instead. This will allow you to select the printer to send the print job to. The printer icon in the toolbar is designed to send the Form (report) to the default printer. When a user creates a custom form, that form points to the default printer for that user. The reference to his printer can be removed by entering ‘FRXHPFIX()’ at pc/MRP’s command line and selecting the form he wishes to remove the printer settings from. If you wish to remove printer settings for all your forms, run frxhpfix_all() from the pc/MRP command line. Please contact Software Arts, Inc. for instructions on accessing pc/MRP’s command line.
17.6.28 PDF file doesn’t open correctly for user receiving the file.
The PC receiving the PDF file may not have the correct fonts installed in Windows. With pc/MRP versions 8.00AD and higher, you can create an empty flag file, PDFEMBEDED.FLG, with Notepad and save it in the pcmrpw directory. This will cause pc/MRP to embed the required fonts in the PDF file when created.
17.6.29 Error Loading Printer Driver.
See section 17.7.37