Start-up and Update Problems

17.7.1 pc/MRP having trouble starting up and or installing

• Video card driver has compatibility problem with pc/MRP. Use Windows Setup program to change to a standard VGA video driver.
• The pcmrpw.exe or fpw2600.esl execute files are damaged. Call Software Arts for instructions on replacing those files.
• For divide by zero, overflow and invalid library error messages on 400 megahertz Pentium computers, go to the Technical Support page on our webpage to download the foxw2600.esl program.
• The computer you are trying to install pc/MRP has a virus that has copied itself from the computer to the installation disks and overwritten one of the files on the installation disk. One customer was getting an error msg VER.DL_ not found. Running a directory on disk one after an installation had been attempted revealed a new file with the letters IBM in the new file's name. The latest version of McAfee (408-988-3832) anti virus software was used to locate and clean out the virus called ANTIEXE.
• Config.mem file has an invalid memory variable in it. Run: clrconfg.exe which is found in your pcmrpw folder.
• If you are trying to run pc/MRP from an internet download and it asks for disk two, files are missing. Download pc/MRP again.
• If your anti-virus programming is crashing pc/MRP. Disable your anti-virus program or disable the the virus check when "running" a program.
• Can not create workspace. Change user rights to allow the creation of files.

17.7.2 pc/MRP update fails to go through

• The display driver is incompatable with pc/MRP. Switch to a Windows Standard display driver or update from a different computer.

17.7.3 "User does not have modify rights" message appears

• Reinstall display driver or install standard display driver.

17.7.4 "FOXTOOLS.FLL DOES NOT EXIST" error message appears

• Recreate shortcut.
• Make sure pc/MRP is being run from a mapped drive and not through network neighborhood.

17.7.5 Divide by zero, overflow and invalid error message appears

• Go to the technical support page on our website at http://www.pcmrp.com and download the FOXW2600.EXE program.

17.7.6 Error 1705 message appears

• You do not have full access rights to the pcMRP directory.

17.7.7 "Microsoft Product in Use by Another" error appears

• Work station has not been mapped to the server.

17.7.8 "Unable to find the remote location" error appears.

The remote.mem file containing the path to the server is invalid or non-executable. Delete the remote.mem file in the pcmrpw directory if there is not a remote location. To change the path for the remote location go to the Configuration Menu, select About pc/MRP, and press Ctrl-R.

17.7.9 "Can not locate support library" error appears.

Either the foxw2600.esl or foxtools.fll has been attributed as a systems file. Unattribute the two files using the following command at the DOS prompt: attrib -s foxw2600.esl [press enter] attrib -s foxtools.fll [press enter]

17.7.10 Error 108 Message Appears

The read-only window on the last floppy is open. Close the window, re-insert the floppy, and re-start pc/MRP.

17.7.11 Invalid library file

Close all programs and reboot the computer displaying this message.

17.7.12 "The file containing the user rights, is not present. Should the file be recreated?"error message appears

The password database file has been deleted. Call Software Arts for the password authorization code number. The password data base will be recreated with a single Master Master entry. Names and passwords must be re-entered into pc/MRP's password module.

17.7.13 pc/MRP's opening screen displays a different version number than pc/MRP's "About pc/MRP" screen

pc/MRP's config.mem file contain erroneous information. Run clrconfg.exe from Window's Explorer by double clicking on it.

17.7.14 "Enter the password recreation authorization code" error message appears

pc/MRP's advanced password database file has been deleted. Restore pw.dbf from a backup copy of your pcmrp directory or call Software Arts for the Password Recreation Authorization Code. If the Password Recreation Authorization Code is used, the password database file will be recreated with a single "Master","Master administrator entry in it. All the user passwords and rights will have to be re-entered.

17.7.15 User has forgotten his password

• If the user has the advanced password program. Delete a file named wp.dbf. Restart pc/MRP, it will detect the missing database and ask to recreate it. Select Yes. A window will appear that requires an authorization code. The authorization code is based on the last 4 digits of the users telephone number. Call Software Arts for the Password Recreation Authorization Code (will be displayed after the words "WP.DBF Recreation"). If the Password Recreation Authorization Code is used, the password database file will be recreated with a single "Master","Master administrator entry in it. All the user passwords and rights will have to be re-entered.
• If the user does not have the advanced password program. Press Control-F12 . A window will appear that requires an authorization code. The authorization code is based on the last 4 digits of the users telephone number. Call Software Arts for the Password Recreation Authorization Code (will be displayed after the words "Show Password").

17.7.16 Error Rendering Drive K

• If drive K is your CD drive, put any CD into drive K or assign your CD drive another drive letter.

17.7.17 "Install Disk 2" message appears.

• The CD reader can not read the CD. Try to install pc/MRP in another PC that has a newer CD reader.
• The internet download is not complete. Try to download pc/MRP again.

17.7.18 "Version Mismatch" error message appears.

• You have installed a manual update of a newer version over an older version of pc/MRP, call Software Arts.